Privacy Policy

At Playnudgegrid ("we", "us", "our"), your privacy is a matter of trust. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit playnudgegrid.autos or engage our concierge services.

1. Information We Collect

We collect information in the following ways:

• Information you provide: Name, email address, phone number, preferred hotel, travel dates, and any details submitted through our contact or inquiry forms.
• Automatically collected: IP address, browser type, operating system, referring URL, pages viewed, and timestamps via cookies and similar technologies.
• From third parties: Booking partners and payment processors who may share transaction confirmations and related data.

2. How We Use Your Information

Your information is used to:

• Respond to inquiries and facilitate reservations with our partner hotels.
• Personalize itineraries, recommendations, and concierge communications.
• Improve our website, services, and editorial content.
• Send occasional updates about new additions to our collection (with your consent).
• Comply with legal obligations and prevent fraud.

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area, we process your personal data under one or more of the following bases: your consent, the performance of a contract, compliance with a legal obligation, or our legitimate interests in operating and improving our service.

4. Sharing Your Information

We do not sell your personal data. We share information only with:

• Partner hotels, strictly to fulfill your reservation request.
• Service providers who host our site, send email, or process payments under strict confidentiality.
• Authorities when required by law, subpoena, or to protect our legal rights.

5. Cookies & Tracking

We use essential cookies to keep the site functional, and analytical cookies to understand visitor behaviour in aggregate. You can control cookies through your browser settings. Please see our Cookie Policy for more detail.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Inquiry data is typically kept for 24 months.

7. International Transfers

Your data is primarily stored within the European Union. Where transfers outside the EEA occur, we ensure appropriate safeguards such as Standard Contractual Clauses are in place.

8. Your Rights

You have the right to access, correct, delete, restrict, or port your personal data, and to withdraw consent or object to processing at any time. To exercise any of these rights, contact us at [email protected]. You also have the right to lodge a complaint with a supervisory authority.

9. Security

We implement technical and organisational measures — encryption in transit, access controls, and regular audits — to protect your information. However, no online transmission is ever fully secure; you share information at your own risk.

10. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal data from anyone under 16. If you believe a child has provided us data, please contact us for prompt removal.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision. Material changes will be communicated via a notice on our homepage.

12. Contact Us

For any privacy questions or requests, reach us at:

Playnudgegrid
Friedrichstraße 112
10117 Berlin, Germany
Email: [email protected]
Phone: +49 (0) 30 1234 5678